Shipping Policy

At custom design packaging, we take pride in delivering high-quality custom packaging tailored to your brand’s needs. Below you’ll find details about our shipping process, turnaround times, and delivery options.


Order Processing & Turnaround Time

  • All custom packaging orders are processed after artwork approval and payment confirmation.

  • Our standard turnaround time is 10 business days (Monday–Friday, excluding holidays).

  • Turnaround time refers to production and processing only. Shipping transit time is additional.


Shipping Methods

  • We ship orders via trusted carriers such as UPS, FedEx, DHL, or Royal Mail (depending on destination).

  • Both standard and expedited shipping options are available at checkout.

  • Tracking details will be shared via email once your order has been dispatched.


Shipping Rates

  • Shipping rates are calculated based on package weight, dimensions, and destination.

  • Estimated shipping costs will be provided at checkout before you complete your order.


Delays & Exceptions

  • While we strive to meet all turnaround times, delays may occur due to:

    • High seasonal demand

    • Unforeseen supply chain disruptions

    • Customs clearance for international orders

  • We will promptly inform you of any unexpected delays and provide updated timelines.


Questions?

If you have any questions about your shipment, feel free to contact our Customer Support Team at [support@yourbrand.com].